FREQUENTLY ASKED QUESTIONS
Why choose a Travel MedEvac medical premium evacuation plan?
Travel MedEvac plans are underwritten by either Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio or GBG Insurance Limited based on the plan selected and your country of residence. The importance of buying “real” insurance cannot be understated. Many non-insurance, “membership” or assistance type medical evacuation plans are not regulated by any Department of Insurance. In the event of a coverage dispute and to provide assurance that you are protected, buying a regulated insurance product is always in your best interest.
Travel MedEvac only utilizes the highly accredited Air Ambulance Worldwide to manage all of our air medical transports. Air Ambulance Worldwide’s extensive EURAMI and CAMTS accredited network of air ambulance providers ensures your medical transport is completed by only experienced global air ambulance providers with a level of expertise and commitment to safety that is unmatched. This also ensures that your continuity of care and service will be world class every time from start to finish.
Finally, our ownership group has been protecting travelers and providing air medical transport services to customers and patients for nearly 20 years. We have earned the trust and confidence of several of the most prestigious companies in the world to deliver quality services and protection with the highest level of integrity and satisfaction for our customers.
What is the difference between Travel MedEvac and Travel Insurance, Health Benefits and Premium Credit Cards?
Typical emergency medical, trip cancellation and lost luggage coverage plans either do not cover or severely limit any potential medical evacuation coverage to the “nearest adequate facility”. This still leaves you stranded far from your home hospital where you may endure financial limits and adequacy of care concerns from the medical treatment you receive away from home. Unlike these policies, your Travel MedEvac policy will provide you with hospital-to-hospital air medical transport to your home hospital of choice with no deductibles or out of pocket costs for medical evacuation services.
Who is eligible for Travel MedEvac Plans?
Travelers and those residing away from their home country under the age of 85 are eligible for Travel MedEvac Medical Evacuation Plans. Medical Tourism Plans are limited to 65 years of age.
When will my membership be active?
Once the required premium has been paid, your coverage will begin based on the date you elected coverage at your location at 12:01 A.M. All coverage will begin on the later of the effective date or upon your departure from your home residence or home country. If purchasing the day of departure, your effective date will be based on the actual local time of purchase of the plan. See policy terms for more information based on the plan you choose at the point of purchase.
What if I am hospitalized but don’t have my membership information or membership card with me at the time, am I still covered?
Although we recommend you carry your policy information with you, have electronic access to it for convenience or share with a with a friend or family member, you are not required to carry it for coverage.
Are there any dollar limits for Travel MedEvac?
Medical evacuation services are covered up to $500,000 per person. Repatriation of mortal remains is covered up to $50,000 per person. Vehicle and vessel return is covered up to $5,000 dollars.
Is there any portion of the air medical transport not covered?
Our preferred provider will manage all of your care from hospital-to-hospital which includes air medical transport, ground ambulance transports, all medical crews and pilots, plus all medications and medical devices needed for your successful return.
Do you have plans that cover children or dependants? Are there certain qualifications required?
Parents and legal guardians traveling with children and dependents can secure emergency medical evacuation coverage that offers significant savings. Children and dependents must be under the age of nineteen (19) or less than age twenty-six (26) and primarily dependent on you for support and maintenance.
Does my health insurance policy cover medical evacuation?
Health insurance may cover your emergency evacuation to the “nearest adequate facility” when traveling outside your healthcare network or country, but it will not bring you to your home hospital of choice or even back to your home country. This could leave you stranded hundreds or thousands of miles away from home. Medicare also does not provide any coverage for emergency evacuations when traveling outside the US.
How will my companion or family members get home if I am medically evacuated as a Travel MedEvac member?
Our preferred providers will allow a companion and additional family member(s) to join the patient on the aircraft back home when possible. This is important during such a stressful situation. However, the health and safety of the patient will always be the priority. If in any circumstance the return of a companion or family member could be detrimental to the patient’s health, the family’s health, the companion’s health, or the health and safety of the crew or aircraft, then a return of a companion or family member with the medical transport may not be granted. If we are unable to transport a child or dependent on the medically configured aircraft, Travel MedEvac will arrange for a commercial flight to the nearest commercial airport of the hospital where the patient has been evacuated for those covered on the policy plan.
If I have a pre-existing condition can I enroll in a Travel MedEvac plan?
Yes, you can apply with pre-existing conditions and with no waiting period so long as the plan is purchased in advance of your trip departure. If a plan is purchased the day of your departure, the plan will go into effect at the time it is purchased. If an insured is hospitalized or has a planned or scheduled hospitalization known at the time of application or travels against the advice of medical professionals the medical transport will not be covered for any issues related to these circumstances.
Are any countries excluded from your Global Plan coverage?
Coverage applies when you are more than 150 miles from home (U.S. Residents) or outside your home country (non U.S. residents). Certain countries may have restrictions on arranging services for medical transport in some instances, and services are not guaranteed. These countries currently include Algeria, Chad, Chechnya, Congo DR, Cuba, Iran, Ivory Coast, Liberia, North Korea, Palestinian Territories, Sierra Leone, Republic of South Sudan, Republic of Sudan, Syria and Somalia and is subject to change.
Our “Mexico Only” plans provide coverage for evacuations from Mexico to the USA or Canada only.
What does repatriation of a member’s mortal remains include and how does it work?
Travel MedEvac will pay for reasonable expenses for the return of your mortal remains should you die on a trip. The insured’s family or legal power of attorney will provide Travel MedEvac the name of the receiving mortuary upon an insured’s death. Travel MedEvac will work in conjunction with the mortuary making the arrangements to return the insured’s mortal remains. Travel MedEvac will pay the mortuary direct for the expenses related to the repatriation of the insured’s mortal remains. This includes, but is not limited to, expenses for embalming, cremation, casket for transport and transportation to the primary residence mortuary.